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# Alternative Resolutions

Turning Conflict into Consensus

## Sitemaps

- [XML Sitemap](https://alternativeresolutions.net/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [How Ignoring Conflict Leads to Negative Consequences in the Workplace](https://alternativeresolutions.net/2024/07/29/how-ignoring-conflict-leads-to-negative-consequences-in-the-workplace/)
- [How Group Conflict Can Help Solve Problems](https://alternativeresolutions.net/2024/10/09/how-group-conflict-can-help-solve-problems/)
- [Want to be a Mediator?  Develop Your Own Residency Program](https://alternativeresolutions.net/2025/08/20/want-to-be-a-mediator-develop-your-own-residency-program/) - Career advice for newly trained mediators about getting experience, developing a mediation practice and mediator certification.
- [Convergent v Divergent Thinking](https://alternativeresolutions.net/2025/08/04/8373/)
- [10 Key Advantages of Working with a Professional Mediator](https://alternativeresolutions.net/2024/03/26/10-key-advantages-of-working-with-a-professional-mediator/)
- [Civility Challenges Rampant  Organizations](https://alternativeresolutions.net/2020/04/16/civility-challenges-rampant-in-many-organizations/) - Unwillingness to talk about conflict lies at heart of civility problem. Learn about civility pledges and what leaders can do to foster safe discussion
- [The Role of Empathy in Conflict Management](https://alternativeresolutions.net/2025/02/24/the-role-of-empathy-in-conflict-management/)
- [The Importance of Neutrality in Conflict Resolution](https://alternativeresolutions.net/2025/02/03/the-importance-of-neutrality-in-conflict-resolution/)
- [3 Types of Trust for Improved Organizational Relationships](https://alternativeresolutions.net/2024/08/19/3-types-of-trust-for-improved-organizational-relationships/)
- [Workplace Conflict Management Resolutions for 2025](https://alternativeresolutions.net/2025/01/22/workplace-conflict-management-resolutions-for-2025/)
- [Emotional Intelligence and its Role in Conflict Resolution](https://alternativeresolutions.net/2023/11/13/emotional-intelligence-and-its-role-in-conflict-resolution/)
- [Can Conflict Be Healthy?](https://alternativeresolutions.net/2022/01/27/can-conflict-be-healthy/)
- [An Insider’s Guide to Hiring a Mediator and the Mediation Process](https://alternativeresolutions.net/2019/03/11/an-insiders-guide-to-hiring-a-mediator-and-the-mediation-process/) - People often are tired of conflict, so when they find out I’m a mediator, they’re curious about how it works. Here are some questions I’ve been asked.
- [Listening Effectively to Resolve Conflict](https://alternativeresolutions.net/2024/02/14/listening-effectively-to-resolve-conflict/)
- [Implicit Bias: What It Means for Mediation](https://alternativeresolutions.net/2023/03/28/implicit-bias-what-it-means-for-mediation/)
- [Conflict Resolution Among Remote Employees: Strategies for Success](https://alternativeresolutions.net/2024/09/23/conflict-resolution-among-remote-employees-strategies-for-success/)
- [Celebrating Conflict Resolution Week: Building Bridges for a Harmonious Society](https://alternativeresolutions.net/2024/10/14/celebrating-conflict-resolution-week-building-bridges-for-a-harmonious-society/)
- [Developing Emotional Intelligence in the Workplace: A Guide to Personal and Professional Growth](https://alternativeresolutions.net/2024/09/16/developing-emotional-intelligence-in-the-workplace-a-guide-to-personal-and-professional-growth/)
- [Understanding Power and Conflict](https://alternativeresolutions.net/2024/08/27/understanding-power-and-conflict/)
- [Perception, Feeling and Action as Conflict Frameworks](https://alternativeresolutions.net/2023/12/19/perception-feeling-and-action-as-conflict-frameworks/)
- [Power and its Role in Conflict](https://alternativeresolutions.net/2019/08/18/power-and-its-role-in-conflict/)
- [Reflection as a Strategy](https://alternativeresolutions.net/2018/09/24/reflection-as-a-strategy/) - When emotions are running high or you feel threatened or attacked, it can be difficult to take a step back from the conversation or conflict and reflect.
- [How Neutral Evaluations Keep Conflict From Escalating](https://alternativeresolutions.net/2024/07/15/how-neutral-evaluations-keep-conflict-from-escalating/)
- [Understanding the Different Sources of Workplace Conflict](https://alternativeresolutions.net/2024/06/19/understanding-the-different-sources-of-workplace-conflict/)
- [3 Types of Conflict Resolution Services Explained](https://alternativeresolutions.net/2023/06/26/3-types-of-mediation-services-explained/)
- [How to Protect Mental Health when Dealing with Workplace Conflict](https://alternativeresolutions.net/2024/05/22/how-to-protect-mental-health-when-dealing-with-workplace-conflict/)
- [Mastering Effective Communication in the Workplace: A Key to Success](https://alternativeresolutions.net/2024/05/13/mastering-effective-communication-in-the-workplace-a-key-to-success/)
- [How to Handle Workplace Conflict with Your Boss](https://alternativeresolutions.net/2024/04/11/how-to-handle-workplace-conflict-with-your-boss/)
- [Arbitration or Mediation: Which is Right for Me?](https://alternativeresolutions.net/2024/03/19/arbitration-or-mediation-which-is-right-for-me/)
- [Is a Professional Facilitator Right for Your Corporate Event?](https://alternativeresolutions.net/2024/02/26/is-a-professional-facilitator-right-for-your-corporate-event/)
- [Beyond Toxic Positivity](https://alternativeresolutions.net/2024/02/13/beyond-toxic-positivity/)
- [Former City Manager, City of Rockville, Maryland](https://alternativeresolutions.net/2013/08/07/former-city-manager-city-of-rockville-maryland/)
- [Partner, Small Suburban Medical Practice](https://alternativeresolutions.net/2013/08/07/partner-small-suburban-medical-practice/)
- [Turning Conflict into Consensus](https://alternativeresolutions.net/2013/08/19/turning-conflict-into-consensus/)
- [Mindfulness and Mediation](https://alternativeresolutions.net/2018/01/17/mindfulness-and-mediation/) - “Mindfulness” has become a buzzword in the business world. Multiple studies have examined mindfulness, how to practice it, and what the benefits are.
- [Group Work: Who’s in and who’s out?](https://alternativeresolutions.net/2015/05/04/inclusive-group-work/) - Group work is both a bane and a strength in business. Read here for insights on facilitation and inclusive group work, & bring your team's best ideas to light!
- [How Conflict Behaves Within Different Contexts](https://alternativeresolutions.net/2024/01/17/how-conflict-behaves-within-different-contexts/)
- [How Negative Self-Talk Plays a Role in Conflict](https://alternativeresolutions.net/2024/01/29/how-negative-self-talk-plays-a-role-in-conflict/)
- [The Stress of Relaxing](https://alternativeresolutions.net/2018/12/20/the-stress-of-relaxing/) - Why do we end up with so much angst at the end of the year? Using conflict resolution theory, we can gain some insight into common causes of holiday stress.
- [How Stress Impacts the Conflict Resolution Process](https://alternativeresolutions.net/2022/02/22/how-stress-impacts-the-conflict-resolution-process/)
- [How to Leverage Self-Talk for Increased Work Productivity](https://alternativeresolutions.net/2023/07/31/how-to-leverage-self-talk-for-increased-work-productivity/)
- [4 Signs You Should Hire a Mediator](https://alternativeresolutions.net/2022/10/21/4-signs-you-should-hire-a-mediator/)
- [Smart Conversations: How to Navigate Effective Discourse](https://alternativeresolutions.net/2023/12/13/smart-conversations-how-to-navigate-effective-discourse/)
- [Being Mindful in Mediation](https://alternativeresolutions.net/2023/09/18/being-mindful-in-mediation/)
- [How to Use Self Reflection to Ease Conflict](https://alternativeresolutions.net/2023/11/28/how-to-use-self-reflection-to-ease-conflict/)
- [How to Contain a Conflict Before It Escalates](https://alternativeresolutions.net/2023/06/14/how-to-contain-a-conflict-before-it-escalates/)
- [How to Manage Conflict with Remote Employees](https://alternativeresolutions.net/2023/05/17/how-to-manage-conflict-with-remote-employees/)
- [Team Conflict: Can't Live With It, Can't Live Without It](https://alternativeresolutions.net/2016/03/30/team-conflict-1/) - Two minds are better than one goes the old adage, and in the workplace teamwork brings big rewards. But where you find synergy you are bound to find friction - will this serve your office or hurt it?
- [How to Ameliorate Conflict Before it Escalates](https://alternativeresolutions.net/2023/04/27/how-to-ameliorate-conflict-before-it-escalates/)
- [How to Deal with Difficult Colleagues](https://alternativeresolutions.net/2023/02/21/how-to-deal-with-difficult-colleagues/)
- [The Role of Reactive Behavior in Conflict](https://alternativeresolutions.net/2022/12/19/the-role-of-reactive-behavior-in-conflict/)
- [How to Solve Problems Between Employees](https://alternativeresolutions.net/2022/12/09/how-to-solve-problems-between-employees/)
- [Achieving Equilibrium in the Workplace](https://alternativeresolutions.net/2022/07/27/achieving-equilibrium-in-the-workplace/)
- [How to Recognize and Resolve Destructive Conflict Patterns](https://alternativeresolutions.net/2022/03/30/how-to-recognize-and-resolve-destructive-conflict-patterns/)
- [Having a Tough Talk on Race, Injustice](https://alternativeresolutions.net/2020/09/08/having-a-tough-talk-on-race-injustice/) - This article outlines steps for having tough talks about racism, white fragility and our shared responsibility for learning and speaking out.
- [Bullies and Jerks @Work](https://alternativeresolutions.net/2018/04/28/bullies-and-jerks-work/) - Bad behavior has an impact on victims, witnesses, teams, and businesses that employ them. This article summarizes guidance for building a civilized workplace.
- [Thumb Wars, Part 2: Messaging is Terrible for Arguments](https://alternativeresolutions.net/2017/10/12/thumb-wars-part-2-messaging-is-terrible-for-arguments/) - Messaging apps and text messages are one-dimensional and rigid. Misunderstandings are far more likely to occur than in face-to-face or phone conversations.
- [False Perfection, True Equilibrium: Empty Ideals and Healthy Realities](https://alternativeresolutions.net/2016/06/22/false-perfection-true-equilibrium-empty-ideals-and-healthy-realities/) - We often see ourselves through false measures of perfection, causing destructive cycles of emotional reactivity. Read here about seeking a truer balance.
- [Building Trust: Listening With No Agenda](https://alternativeresolutions.net/2015/07/15/listening-without-agenda/) - Joel Peterson has reminded us that true listening is an essential part of building trust. Read here on the value and practice of listening without an agenda.
- [Public Policy Mediation: Deliberating for Democracy](https://alternativeresolutions.net/2015/01/05/public-policy-mediation/) - Public policy mediation is a process for policymaking that can aid democratic governance by fostering equitable and productive deliberations. Read more here.
- [Holiday Post: The Hyperstress of Relaxation](https://alternativeresolutions.net/2014/12/16/holiday-stress-and-conflict/) - Why are the holidays so stressful? Mediation and conflict resolution give us insights into causes of holiday hyperstress, and helps us treat them before they escalate.
- [Mediation vs. Justice? : Social Justice through Process](https://alternativeresolutions.net/2014/12/10/mediation-and-social-justice/) - Mediation is sometimes seen to be at odds with "justice," - a dichotomy that overlooks the structural nature of many social justice issues. Justice might require progress - and mediation can help.
- [Mediation & International Conflicts: Opening Understanding](https://alternativeresolutions.net/2014/09/30/mediation-international-conflicts-opening-understanding/) - I usually start off my fall newsletters by addressing the inevitable stress of the transitions in families and workplaces as summer vacations come to a close.
- [Dispute Mediation: Mandatory Assignment or Free Choice in Mediator Selection](https://alternativeresolutions.net/2014/03/26/dispute-mediation-choice-important-in-mediator-selection/) - Dispute mediation is increasingly used by courts, agencies and corporations and mediator selection is an important consideration. Read more.
- [Managing Conflict in the Telework Environment](https://alternativeresolutions.net/2014/01/23/managing-conflict-in-the-telework-environment/) - Online dispute resolution offers a potential solution for resolving workplace disputes in the telework and global business workplace.
- [Face Challenges That Threaten Your Organization Head-On](https://alternativeresolutions.net/2022/05/26/face-challenges-that-threaten-your-organization-head-on/)
- [Your Voice has Power - Use it Effectively](https://alternativeresolutions.net/2022/04/26/your-voice-has-power-use-it-effectively/)
- [Effective Feedback 101](https://alternativeresolutions.net/2022/03/15/effective-feedback-101/)
- [How to Prevent Conflict When Returning to the Office](https://alternativeresolutions.net/2021/08/31/how-to-prevent-conflict-when-returning-to-the-office/)
- [3 Questions to Ask for Managing Conflict](https://alternativeresolutions.net/2021/09/13/3-questions-to-ask-for-managing-conflict/)
- [How to Recognize the 5 Types of Conflict Styles](https://alternativeresolutions.net/2021/11/30/how-to-recognize-the-5-types-of-conflict-styles/)
- [Resolve to Manage Conflict in 2022](https://alternativeresolutions.net/2022/01/11/resolve-to-manage-conflict-in-2022/)
- [Designing the Future of Dispute Resolution Globally](https://alternativeresolutions.net/2016/09/30/designing-the-future-of-dispute-resolution-globally/) - Alternative or appropriate dispute resolution (ADR) has become a big part of the legal and business landscape in the past thirty years.
- [Intractable Conflicts in Society: It's not just you and me, here](https://alternativeresolutions.net/2014/06/09/intractable-conflicts-in-society/) - Intractable Conflicts in Society – some conflicts go beyond the individual, and beyond the typical reach of mediation tools and tactics. Read more here.
- [Handling Chronic Complainers:  The Whiner at Work](https://alternativeresolutions.net/2013/11/25/handling-chronic-complainers-the-whiner-at-work/) - In order to know how to handle the workplace complainer you need to analyze and diagnose the conflict and determine the source of the conflict. Common sources for workplace conflicts with chronic complainers are strong emotions, failed communication or unmet needs.
- [Mediator Certification: What does it mean?  Why is it important?](https://alternativeresolutions.net/2016/10/12/mediator-certification-what-does-it-mean-why-is-it-important/) - Certification is a way of ensuring some quality assurance and competence.
- [Take the Heat Off, but Be Direct: Workplace TIPS](https://alternativeresolutions.net/2015/07/31/workplace-conflict-expressions-and-styles/) - Fusing Phyllis Korkki's advice on conflict expression with the Thomas-Kilmann Instrument on conflict styles. Read here to turn around your workplace conflicts!
- [What's Your Style? Insights on Conflict Styles](https://alternativeresolutions.net/2014/07/07/conflict-styles-insight/) - Kenneth Thomas and Ralph Kilmann's 5 conflict styles provide helpful awareness of different approaches to conflict. Read more for insights into conflict styles.
- [Millennial Misunderstandings: Generation 'Why' and Workplace Conflict‏](https://alternativeresolutions.net/2015/04/24/generational-workplace-conflict‏/) - This post is about the challenges and opportunities of leading 21st century multigenerational workforces - and how to keep them from breeding workplace conflict.
- [End of Life Issues: How Mediators Help Families Settle Disputes](https://alternativeresolutions.net/2017/08/16/end-of-life-issues-how-mediators-help-families-settle-disputes/) - Mediation is more frequently being used for disputes about estates, trusts, and other end-of-life issues.
- [Cultures of Peace: Is it cliche?](https://alternativeresolutions.net/2015/02/04/cultures-of-peace/) - Peace culture means more than peace between cultures or nations; it means peace within them, too. Conflict resolution insights can help us get there.
- [Behind "Leaning In": Welcome to my new blog](https://alternativeresolutions.net/2013/08/31/whats-behind-the-title/)
- [Forget Making New Years Resolutions](https://alternativeresolutions.net/2021/01/18/forget-making-new-years-resolutions/)
- [Conflict and David Brooks’ Moral Bucket List](https://alternativeresolutions.net/2015/08/10/conflict-and-moral-bucket-list/) - David Brooks published a piece challenging us to pursue values and not just careers. Read here about how this dichotomy relates to conflict and relationships.
- [5 Steps for Managing Disagreements](https://alternativeresolutions.net/2020/11/11/5-steps-for-managing-disagreements/) - This article provides tips for handling difficult, argumentative people. Start by listening and identifying their underlying concerns. Don't feed the fire.
- [Multiplying Benefits or Diminishing Returns:  Which kind of leadership practices are you bringing to work?](https://alternativeresolutions.net/2015/09/14/leadership-practices/) - Some leaders bring their teams talents to life, others seem to only dampen potential. Read here how a mediator's sensibility can help you to be a “multiplier."
- [Leadership and Conflict Management through Presence](https://alternativeresolutions.net/2014/06/03/leadership-conflict-management-presence/) - Leadership & Conflict Management through Presence – as the world turns faster, being "present" is evermore important when managing conflict as a leader.
- [Accountability: Having Dialogues on Racism](https://alternativeresolutions.net/2020/08/12/accountability-having-dialogues-on-racism/) - This post explores how we can take responsibility for harm we've caused, for micro aggressions and biases by listening deeply to others and changing behavior.
- [Workplace Conflicts: Watch Your Tone of Voice](https://alternativeresolutions.net/2013/11/14/workplace-conflicts-and-tone-of-voice/) - Workplace Conflicts - the root of many of the conflicts in workplace lies with issues about tone of voice that is perceived by one party as derogatory and insulting. Read more.
- [Managing Conflict with Remote Staff](https://alternativeresolutions.net/2020/09/02/managing-conflict-with-remote-staff/) - As telework becomes the norm during the global pandemic knowing how to manage conflict with remote employees is vital. This video gives advice on strategies.
- [Conflict with Your Boss? Here are some Tips](https://alternativeresolutions.net/2020/08/18/conflict-with-your-boss-here-are-some-tips/) - Conflict with your superiors is often called "Managing Up". This video contains advice on how to handle this sensitive situation.
- [How is Conflict an Opportunity?](https://alternativeresolutions.net/2020/07/29/how-is-conflict-an-opportunity/) - This video describes the growth, change and opportunity that will result from properly managed conflict.
- [What is Conflict Costing Your Team?](https://alternativeresolutions.net/2020/07/22/what-is-conflict-costing-your-team/) - Conflict avoidance costs organizations millions in lost productivity, low morale and employee turnover. This video describes outlines the costs.
- [Become a Conflict Management Pro](https://alternativeresolutions.net/2020/07/15/become-a-conflict-management-pro/) - Learn strategies for managing conflict in your organization
- [Experiencing conflict  feels like drowning?](https://alternativeresolutions.net/2020/07/08/does-conflict-make-you-feel-like-youre-drowning/) - Conflict makes us feel like we're drowning. It's messy and that is why we often avoid it. Video describes how conflict feels and what you can do about it.
- [Do you know the difference between real and unreal conflict?](https://alternativeresolutions.net/2020/06/30/do-you-know-the-difference-between-real-and-unreal-conflict/) - Video clips explains the difference between real and unreal conflict
- [Listening Tips](https://alternativeresolutions.net/2020/06/25/listening-tips/) - Listening deeply without problem solving is especially important now with struggles over racial injustice and the Covid 19 pandemic
- [Resilience-Thriving and Surviving During the Pandemic](https://alternativeresolutions.net/2020/05/06/resilience-thriving-and-surviving-during-the-pandemic/) - Covid-19 and the global pandemic stresses everyone and we need to practice healthy habits now more than ever. Learn resilience tips for surviving and thriving
- [Online Mediation Now Available](https://alternativeresolutions.net/2020/04/22/online-mediation-now-available/) - Covid19 has caused us to offer our services online or over the phone. You don't need to wait to get your conflicts or team disagreements resolved. I
- [3 Social Isolation Survival Tips](https://alternativeresolutions.net/2020/04/14/3-social-isolation-survival-tips/) - Helping others, recreating community and getting outside yourself are key isolation survival tips that help us handle the stress everyone is experiencing.
- [Interconnectedness and Social Distancing](https://alternativeresolutions.net/2020/03/26/interconnectedness-and-social-distancing/) - Fostering peacemaker qualities will help us endure the social distancing we are commanded to practice now.
- [Featured by the Jeff Miller Consulting Alliance Newsletter](https://alternativeresolutions.net/2019/05/16/featured-by-the-jeff-miller-consulting-alliance-newsletter/)
- [Mediation Myths v. Facts](https://alternativeresolutions.net/2018/10/18/mediation-myths-v-facts/) - Five common myths versus facts about mediation.
- [When Facing Conflict, 19 Words Can Change Everything](https://alternativeresolutions.net/2019/02/18/when-facing-conflict-19-words-can-change-everything/) - Knowing these 19 words will help smooth things over and improve the harmony of our relationships.
- [Conflict Avoidance Costs Organizations Big $$$$](https://alternativeresolutions.net/2019/03/18/conflict-avoidance-costs-organizations-big/) - The cost of replacing talent that leaves due to workplace conflict can be as high as that individual’s yearly salary.
- [Toxic Employees are Management's Responsibility](https://alternativeresolutions.net/2018/10/01/toxic-employees-are-managements-responsibility/) - Critique of recent article which states employees should take responsibility to monitor bad behavior in the workplace.
- [Kaizen: One Small Step](https://alternativeresolutions.net/2018/06/25/kaizen-one-small-step/) - Transformation can happen in slow and incremental ways and be just as effective as rapid change, even if it does take a little longer. There is a concept in Japan called kaizen, which means “continual improvement.”
- [Conquering Conflict During the Holidays](https://alternativeresolutions.net/2016/12/06/conquering-conflict-during-the-holidays/) - The holidays are approaching, and many of us encounter some level of anxiety during these two months.
- [Asking the Right Questions](https://alternativeresolutions.net/2016/11/10/asking-the-right-questions/) - When attempting to resolve a conflict, open-ended questions are among the best types of questions to ask.
- [Your Brain on Conflict](https://alternativeresolutions.net/2017/03/13/your-brain-on-conflict/) - When we feel threatened, our brain moves from higher order thinking to lower order thinking. In lower order thinking our moral compass doesn't work very well.
- [The Trouble with Bubbles](https://alternativeresolutions.net/2017/08/21/the-trouble-with-bubbles/) - This month I’m delighted to feature a guest article by Carolyn Parr. I asked if I could repost her excellent article "The Trouble with Bubbles" and she graciously agreed.
- [Featured Guest Post: What Every CEO Needs to Know About ADR, Part I](https://alternativeresolutions.net/2014/11/18/guest-post-adr-in-business/) - Doug Wendt of Wendt Partners interviewed me on what every CEO needs to know about Alternative Dispute Resolution. Read Part I of the interview here.
- [Visions of Vienna: Alternative Resolutions Goes Abroad](https://alternativeresolutions.net/2016/07/27/visions-of-vienna-alternative-resolutions-goes-abroad/) - AR went abroad, on an invitation to participate as an assessor at the the second annual Consensual Dispute Resolution Competition in Vienna. Read Ellen Kandell's new insights here.
- [The Human Complexities of Succession Planning](https://alternativeresolutions.net/2016/06/20/the-human-complexities-of-succession-planning/) - Relationships are a key part of succession in any organization, but it may be especially important for professionals who do client-based work.
- [Objectivity, Subjectivity, and the Known Unknowns: Intentions vs. Assumptions in Conflict Resolution](https://alternativeresolutions.net/2016/06/03/intentions-vs-assumptions/) - In life there are knowns and unkowns. In conflict, it's the unknown unknowns that can be the most insidious
- [Mediation & the Art of Asking](https://alternativeresolutions.net/2016/05/18/mediation-the-art-of-asking/) - Musician Amanda Palmer rightly incites fans to get out, get vulnerable, & ask for what they need, but asking isn't just about crowd funding or couches to surf!
- [Hyperstress and your Emotional Stopwatch: Are you really crunched for time?](https://alternativeresolutions.net/2016/03/15/hyperstress-emotional-stopwatch/) - By now we all live by it as a mantra: "I’m so busy!" But is it really a time shortage that's stressing you out? Or is your emotional stopwatch fooling you?
- [Thumb Wars: Y text conflict gets us nowhere](https://alternativeresolutions.net/2016/02/16/text-message-conflict/) - Texting seems awfully normal these days, but technologies are never benign. What are we actually getting - or missing - when we fight over telephone texts? Read more here.
- [Leading Beyond 'The Jerk at Work'](https://alternativeresolutions.net/2016/02/09/leading-difficult-employees/) - New research says the ‘jerk at work’ saps energy & reduces co-worker performance. Read here for leadership strategies to mitigate effects of negative employees.
- [Appreciating Anger, part III](https://alternativeresolutions.net/2016/01/28/appreciating-anger-3/) - Following on parts I & II of my series on the role of anger in communication, this post is explicitly about anger's misunderstood role in conflict scenarios.
- [Appreciating Anger, part II](https://alternativeresolutions.net/2016/01/22/appreciating-anger-2/) - Is anger always bad? Part II in my series on anger addresses when it might play a key role in communication.
- [Appreciating Anger, part I](https://alternativeresolutions.net/2016/01/14/appreciating-anger/) - Emotions play a key role in conflict resolution, but all the emphasis on peace can leave one important emotion unacknowledged – and unappreciated: anger.
- [Misunderstanding Migrants, Part iii: Strategies for Intercultural Communication](https://alternativeresolutions.net/2015/12/22/misunderstanding-migrants-part-iii/) - Refugees, migrants, & surrounding issues are dominating headlines. This series is about communications challenges that arise between communities & newcomers.
- [Misunderstanding Migrants, Part II: Exploring Intercultural Communications](https://alternativeresolutions.net/2015/12/15/misunderstanding-migrants-part-ii/) - Refugees, migrants, & surrounding issues are dominating headlines. This series is about communications challenges that arise between communities & newcomers.
- [Misunderstanding Migrants, Part I](https://alternativeresolutions.net/2015/12/09/misunderstanding-migrants-part-i/) - Refugees, migrants, & surrounding issues are dominating headlines. This series is about communications challenges that arise between communities & newcomers.
- [Fraught Family Fortunes: Reasoning with Relatives in the Workplace‏](https://alternativeresolutions.net/2015/07/04/family-in-the-workplace/) - Most conflict lit on "family and the workplace" is about balancing between life at home and life at work. But what about when our family life follows us to the office?
- [Taxi taxi! The intersection of conflict, peace, and shared humanity, please](https://alternativeresolutions.net/2015/04/01/taxi-forgiveness/) - It’s not always the formal, institutional conflicts that are decisive; sometimes unplanned daily frictions offer an opportunity to choose compassion & peace.
- [Meditations on Mediations:  Looking back on a year of challenging cases](https://alternativeresolutions.net/2015/03/31/annual-reflections/)
- [Courageous Questions, Part II: The Employee](https://alternativeresolutions.net/2015/03/04/courageous-questions-for-employees/) - Critical inquiry can be a major tool for success; having courage to ask the hard questions can bring huge benefits in the workplace. Part II is for employees.
- [Courageous Questions, Part I: The Manager](https://alternativeresolutions.net/2015/02/23/courageous-questions-for-managers/) - Critical inquiry is a major tool for success; having the courage to ask the hard questions can bring tremendous benefit. Part I is for managers.
- [Featured Guest Post: What Every CEO Needs to Know About ADR, Part II](https://alternativeresolutions.net/2014/12/01/featured-guest-post-what-every-ceo-needs-to-know-about-adr-part-ii/) - Doug Wendt of Wendt Partners interviewed me on what every CEO needs to know about Alternative Dispute Resolution. Read Part II of the interview here.
- [Don't Use the Suggestion Box: New Ideas Deserve Dialogue](https://alternativeresolutions.net/2014/02/28/dont-use-the-suggestion-box-new-ideas-deserve-dialogue/) - Leaders should encourage suggestions and new ideas from employees. A good way to consider these ideas is through open dialogue in a problem solving process.
- [Recognize Hot Spots to Better Manage Conflict](https://alternativeresolutions.net/2014/02/24/recognize-hot-spots-to-better-manage-conflict/) - Becoming aware of hot issues that cause problems at workwill help you better manage conflict. Passive aggressive communication triggers workplace conflict.
- [Valentine's Tip: Embrace Conflict](https://alternativeresolutions.net/2014/02/02/february-2014-newsletter-2/) - The mediator style of leadership thinks systemically about conflict and how to solve problems in marked contrast to the managerial or demagogue styles of leading.
- [Innovation: The Break Through in Conflict Resolution](https://alternativeresolutions.net/2013/12/02/december-2013-newsletter/)
- [Broken Business Etiquette Rules Call for Mediation Skills](https://alternativeresolutions.net/2013/10/21/broken-business-etiquette-rules-call-for-mediation-skills/) - When business etiquette rules are broken conflict resolution skills must be used to head off any workplace conflicts.
- [Municipal Government, Department Manager](https://alternativeresolutions.net/2013/09/25/municipal-government-department-manager/)
- [Bridging:  Building Partnerships to Unite an Organization](https://alternativeresolutions.net/2013/09/02/september-2013-newsletter/)
- [Dispute resolution program manager, federal agency](https://alternativeresolutions.net/2013/08/07/dispute-resolution-program-manager-federal-agency/)
- [Divisional vice-president, large retail department store](https://alternativeresolutions.net/2013/08/07/divisional-vice-president-large-retail-department-store/)
- [Dialogue: An Opportunity to Create Meaningful Communication](https://alternativeresolutions.net/2013/07/02/july-2013-newsletter/)
- [Inquiry and Reflective Listening:  Lessons for Leaders](https://alternativeresolutions.net/2013/05/02/may-2013-newsletter/)
- [Leadership Presence](https://alternativeresolutions.net/2013/04/02/april-2013-newsletter/)
- [Integral Vision: The Whole is Greater than the Sum of its Parts](https://alternativeresolutions.net/2013/03/02/march-2013-newsletter/)
- [Conflict as an Opportunity for Leadership](https://alternativeresolutions.net/2013/01/02/january-2013-newsletter/)
- [Intractable Conflict](https://alternativeresolutions.net/2012/12/02/december-2012-newsletter/)
- [Managing Conflict Through Forgiveness](https://alternativeresolutions.net/2012/11/02/november-2012-newsletter/)
- [Group Conflict and the Risk of Groupthink](https://alternativeresolutions.net/2012/09/02/september-2012-newletter/)
- [ADR Overview: Fitting the Forum to the Fuss](https://alternativeresolutions.net/2012/07/02/july-2012-newsletter/)
- [Collaboration as a Conflict Strategy](https://alternativeresolutions.net/2012/06/02/june-2012-newsletter/)
- [Compromise as a Conflict Strategy](https://alternativeresolutions.net/2012/05/02/may-2012-newsletter/)
- [Competition:  Do You Have to Win the Conflict?](https://alternativeresolutions.net/2012/04/02/april-2012-newsletter/)
- [Avoidance and Accommodation as Conflict Strategies](https://alternativeresolutions.net/2012/03/02/march-2012-newsletter/)
- [Conflict Styles:  How You Respond to Conflict](https://alternativeresolutions.net/2012/02/02/february-2012-newsletter/)
- [Communication Options in Conflict](https://alternativeresolutions.net/2011/09/02/september-2011-newsletter/)
- [Destructive Conflict: Patterns and Cycles](https://alternativeresolutions.net/2011/06/02/june-2011-newsletter/)
- [A Process View of Conflict: Can Conflict be Constructive?](https://alternativeresolutions.net/2011/03/02/march-2011-newsletter/)
- [Organizational conflict](https://alternativeresolutions.net/2011/01/02/january-2011-newsletter/)

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- [TIPS for Leaders on Facing and Managing Conflict](https://alternativeresolutions.net/resources/tips-for-leaders-on-facing-and-managing-conflict/)
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## Services

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## Testimonials

- [Mediation participant](https://alternativeresolutions.net/testimonials/mediation-participant/) - #post_contentI really appreciated your calm demeanor and thoughtful approach throughout this process.
- [Non Profit CEO](https://alternativeresolutions.net/testimonials/non-profit-ceo-and-president/)
- [](https://alternativeresolutions.net/testimonials/3925/)

## Videos

- [](https://alternativeresolutions.net/videos/5577/)
- [Experiencing Conflict](https://alternativeresolutions.net/videos/experiencing-conflict/)
- [Real v. Unreal Conflict](https://alternativeresolutions.net/videos/real-v-unreal-conflict/)

## Categories

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## Tags

- [conflict management](https://alternativeresolutions.net/tag/conflict-management-2/)
- [disputes](https://alternativeresolutions.net/tag/disputes/)
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- [inquiry](https://alternativeresolutions.net/tag/inquiry/)
- [intentions vs. assumptions](https://alternativeresolutions.net/tag/intentions-vs-assumptions/)
- [johari window](https://alternativeresolutions.net/tag/johari-window/)
- [known unknown](https://alternativeresolutions.net/tag/known-unknown/)
- [destructive cycles](https://alternativeresolutions.net/tag/destructive-cycles/)
- [emotional well-being](https://alternativeresolutions.net/tag/emotional-well-being/)
- [equilibrium](https://alternativeresolutions.net/tag/equilibrium/)
- [false perfection](https://alternativeresolutions.net/tag/false-perfection/)
- [photoshop](https://alternativeresolutions.net/tag/photoshop/)
- [seeking approval](https://alternativeresolutions.net/tag/seeking-approval/)
- [productivity](https://alternativeresolutions.net/tag/productivity/)
- [workplace](https://alternativeresolutions.net/tag/workplace/)
- [alternative dispute resolution](https://alternativeresolutions.net/tag/alternative-dispute-resolution/)
- [Global Pound Conference](https://alternativeresolutions.net/tag/global-pound-conference/)
- [justice](https://alternativeresolutions.net/tag/justice/)
- [Roscoe Pound](https://alternativeresolutions.net/tag/roscoe-pound/)
- [certification](https://alternativeresolutions.net/tag/certification/)
- [credentialing](https://alternativeresolutions.net/tag/credentialing/)
- [family mediation](https://alternativeresolutions.net/tag/family-mediation/)
- [IMI](https://alternativeresolutions.net/tag/imi/)
- [MCDR](https://alternativeresolutions.net/tag/mcdr/)
- [mediation certification](https://alternativeresolutions.net/tag/mediation-certification/)
- [mediation training](https://alternativeresolutions.net/tag/mediation-training/)
- [behavior](https://alternativeresolutions.net/tag/behavior/)
- [reactive behaviors](https://alternativeresolutions.net/tag/reactive-behaviors/)
- [communication](https://alternativeresolutions.net/tag/communication/)
- [emotions](https://alternativeresolutions.net/tag/emotions/)
- [voice](https://alternativeresolutions.net/tag/voice/)
- [planning](https://alternativeresolutions.net/tag/planning/)
- [retirement](https://alternativeresolutions.net/tag/retirement/)
- [succession](https://alternativeresolutions.net/tag/succession/)
- [succession plan](https://alternativeresolutions.net/tag/succession-plan/)
- [body language](https://alternativeresolutions.net/tag/body-language/)
- [politics](https://alternativeresolutions.net/tag/politics/)
- [communication styles](https://alternativeresolutions.net/tag/communication-styles/)
- [questions](https://alternativeresolutions.net/tag/questions/)
- [family](https://alternativeresolutions.net/tag/family/)
- [family conflict](https://alternativeresolutions.net/tag/family-conflict/)
- [holiday conflict](https://alternativeresolutions.net/tag/holiday-conflict/)
- [holidays](https://alternativeresolutions.net/tag/holidays/)
- [hot spots](https://alternativeresolutions.net/tag/hot-spots/)
- [psychology](https://alternativeresolutions.net/tag/psychology/)
- [blame](https://alternativeresolutions.net/tag/blame/)
- [eustress](https://alternativeresolutions.net/tag/eustress/)
- [online](https://alternativeresolutions.net/tag/online/)
- [adrenaline](https://alternativeresolutions.net/tag/adrenaline/)
- [Alternative Resolutions](https://alternativeresolutions.net/tag/alternative-resolutions/)
- [brain](https://alternativeresolutions.net/tag/brain/)
- [Dr. Vanderhorst](https://alternativeresolutions.net/tag/dr-vanderhorst/)
- [Gloria K. Vanderhorst](https://alternativeresolutions.net/tag/gloria-k-vanderhorst/)
- [oxytocin](https://alternativeresolutions.net/tag/oxytocin/)
- [reading](https://alternativeresolutions.net/tag/reading/)
- [science](https://alternativeresolutions.net/tag/science/)
- [writing](https://alternativeresolutions.net/tag/writing/)
- [argument](https://alternativeresolutions.net/tag/argument/)
- [mediator](https://alternativeresolutions.net/tag/mediator/)
- [group](https://alternativeresolutions.net/tag/group/)
- [meetings](https://alternativeresolutions.net/tag/meetings/)
- [money](https://alternativeresolutions.net/tag/money/)
- [organization](https://alternativeresolutions.net/tag/organization/)
- [criticism](https://alternativeresolutions.net/tag/criticism/)
- [Ellen Kandell](https://alternativeresolutions.net/tag/ellen-kandell/)
- [American Bar Association](https://alternativeresolutions.net/tag/american-bar-association/)
- [elderly](https://alternativeresolutions.net/tag/elderly/)
- [end of life](https://alternativeresolutions.net/tag/end-of-life/)
- [estate](https://alternativeresolutions.net/tag/estate/)
- [estate planning](https://alternativeresolutions.net/tag/estate-planning/)
- [Gallup](https://alternativeresolutions.net/tag/gallup/)
- [issues](https://alternativeresolutions.net/tag/issues/)
- [Jay Folberg](https://alternativeresolutions.net/tag/jay-folberg/)
- [legal will](https://alternativeresolutions.net/tag/legal-will/)
- [litigation](https://alternativeresolutions.net/tag/litigation/)
- [neutral](https://alternativeresolutions.net/tag/neutral/)
- [parents](https://alternativeresolutions.net/tag/parents/)
- [relatives](https://alternativeresolutions.net/tag/relatives/)
- [senior](https://alternativeresolutions.net/tag/senior/)
- [attacks](https://alternativeresolutions.net/tag/attacks/)
- [bubbles](https://alternativeresolutions.net/tag/bubbles/)
- [Carolyn Parr](https://alternativeresolutions.net/tag/carolyn-parr/)
- [common ground](https://alternativeresolutions.net/tag/common-ground/)
- [media](https://alternativeresolutions.net/tag/media/)
- [partisan](https://alternativeresolutions.net/tag/partisan/)
- [trouble](https://alternativeresolutions.net/tag/trouble/)
- [cues](https://alternativeresolutions.net/tag/cues/)
- [emoji](https://alternativeresolutions.net/tag/emoji/)
- [face to face](https://alternativeresolutions.net/tag/face-to-face/)
- [feelings](https://alternativeresolutions.net/tag/feelings/)
- [generation](https://alternativeresolutions.net/tag/generation/)
- [Internet](https://alternativeresolutions.net/tag/internet/)
- [message](https://alternativeresolutions.net/tag/message/)
- [messaging](https://alternativeresolutions.net/tag/messaging/)
- [nonverbal communication](https://alternativeresolutions.net/tag/nonverbal-communication/)
- [talking](https://alternativeresolutions.net/tag/talking/)
- [text message](https://alternativeresolutions.net/tag/text-message/)
- [thoughts](https://alternativeresolutions.net/tag/thoughts/)
- [Bernard Morrow](https://alternativeresolutions.net/tag/bernard-morrow/)
- [facilitator](https://alternativeresolutions.net/tag/facilitator/)
- [Maryland](https://alternativeresolutions.net/tag/maryland/)
- [mindful](https://alternativeresolutions.net/tag/mindful/)
- [multitask](https://alternativeresolutions.net/tag/multitask/)
- [practice](https://alternativeresolutions.net/tag/practice/)
- [change](https://alternativeresolutions.net/tag/change/)
- [kaizen](https://alternativeresolutions.net/tag/kaizen/)
- [Japan](https://alternativeresolutions.net/tag/japan/)
- [goals](https://alternativeresolutions.net/tag/goals/)
- [Brett McKay](https://alternativeresolutions.net/tag/brett-mckay/)
- [Kate McKay](https://alternativeresolutions.net/tag/kate-mckay/)
- [business](https://alternativeresolutions.net/tag/business/)
- [baby steps](https://alternativeresolutions.net/tag/baby-steps/)
- [Brian Johnson](https://alternativeresolutions.net/tag/brian-johnson/)
- [philosopher](https://alternativeresolutions.net/tag/philosopher/)
- [growth](https://alternativeresolutions.net/tag/growth/)
- [bullies](https://alternativeresolutions.net/tag/bullies/)
- [manager](https://alternativeresolutions.net/tag/manager/)
- [coworker](https://alternativeresolutions.net/tag/coworker/)
- [company](https://alternativeresolutions.net/tag/company/)
- [mediate](https://alternativeresolutions.net/tag/mediate/)
- [victim](https://alternativeresolutions.net/tag/victim/)
- [jerks](https://alternativeresolutions.net/tag/jerks/)
- [Robert Sutton](https://alternativeresolutions.net/tag/robert-sutton/)
- [study](https://alternativeresolutions.net/tag/study/)
- [personal](https://alternativeresolutions.net/tag/personal/)
- [professional](https://alternativeresolutions.net/tag/professional/)
- [management](https://alternativeresolutions.net/tag/management/)
- [tools](https://alternativeresolutions.net/tag/tools/)
- [strategy](https://alternativeresolutions.net/tag/strategy/)
- [team](https://alternativeresolutions.net/tag/team/)
- [reflect](https://alternativeresolutions.net/tag/reflect/)
- [dispute](https://alternativeresolutions.net/tag/dispute/)
- [management responsibility](https://alternativeresolutions.net/tag/management-responsibility/)
- [power](https://alternativeresolutions.net/tag/power/)
- [myths](https://alternativeresolutions.net/tag/myths/)
- [facts](https://alternativeresolutions.net/tag/facts/)
- [info](https://alternativeresolutions.net/tag/info/)
- [family law mediation](https://alternativeresolutions.net/tag/family-law-mediation/)
- [mediation process](https://alternativeresolutions.net/tag/mediation-process/)
- [workplace mediation](https://alternativeresolutions.net/tag/workplace-mediation/)
- [business mediation](https://alternativeresolutions.net/tag/business-mediation/)
- [conflict mediation](https://alternativeresolutions.net/tag/conflict-mediation/)
- [emotion](https://alternativeresolutions.net/tag/emotion/)
- [humor](https://alternativeresolutions.net/tag/humor/)
- [language](https://alternativeresolutions.net/tag/language/)
- [feedback](https://alternativeresolutions.net/tag/feedback/)
- [disagreement](https://alternativeresolutions.net/tag/disagreement/)
- [FAQs](https://alternativeresolutions.net/tag/faqs/)
- [medition](https://alternativeresolutions.net/tag/medition/)
- [conduct](https://alternativeresolutions.net/tag/conduct/)
- [court](https://alternativeresolutions.net/tag/court/)
- [motivation](https://alternativeresolutions.net/tag/motivation/)
- [testimony](https://alternativeresolutions.net/tag/testimony/)
- [frequently asked questions](https://alternativeresolutions.net/tag/frequently-asked-questions/)
- [common questions](https://alternativeresolutions.net/tag/common-questions/)
- [insider guide](https://alternativeresolutions.net/tag/insider-guide/)
- [data](https://alternativeresolutions.net/tag/data/)
- [costs](https://alternativeresolutions.net/tag/costs/)
- [workplace conflict. workplace mediation](https://alternativeresolutions.net/tag/workplace-conflict-workplace-mediation/)
- [salary](https://alternativeresolutions.net/tag/salary/)
- [employees](https://alternativeresolutions.net/tag/employees/)
- [guest post](https://alternativeresolutions.net/tag/guest-post/)
- [Jeff Miller](https://alternativeresolutions.net/tag/jeff-miller/)
- [Jeff Miller Consulting Alliance](https://alternativeresolutions.net/tag/jeff-miller-consulting-alliance/)
- [newsletter](https://alternativeresolutions.net/tag/newsletter/)
- [Covid-19](https://alternativeresolutions.net/tag/covid-19/)
- [Interdependence](https://alternativeresolutions.net/tag/interdependence/)
- [social isolation](https://alternativeresolutions.net/tag/social-isolation/)
- [anxiety](https://alternativeresolutions.net/tag/anxiety/)
- [online mediation](https://alternativeresolutions.net/tag/online-mediation/)
- [online ADR](https://alternativeresolutions.net/tag/online-adr/)
- [virtual mediation](https://alternativeresolutions.net/tag/virtual-mediation/)
- [online conflict resolution](https://alternativeresolutions.net/tag/online-conflict-resolution/)
- [stress management](https://alternativeresolutions.net/tag/stress-management/)
- [wellness](https://alternativeresolutions.net/tag/wellness/)
- [Managing up](https://alternativeresolutions.net/tag/managing-up/)
- [racism](https://alternativeresolutions.net/tag/racism/)
- [racial injustice](https://alternativeresolutions.net/tag/racial-injustice/)
- [accountability](https://alternativeresolutions.net/tag/accountability/)
- [difficult people](https://alternativeresolutions.net/tag/difficult-people/)
- [managing people](https://alternativeresolutions.net/tag/managing-people/)
- [mediating](https://alternativeresolutions.net/tag/mediating/)
- [facilitating](https://alternativeresolutions.net/tag/facilitating/)
- [resolving conflict](https://alternativeresolutions.net/tag/resolving-conflict/)
- [conflict negotiation](https://alternativeresolutions.net/tag/conflict-negotiation/)
- [conflict analysis](https://alternativeresolutions.net/tag/conflict-analysis/)
- [conflict behavior](https://alternativeresolutions.net/tag/conflict-behavior/)
- [conflict diagnosis](https://alternativeresolutions.net/tag/conflict-diagnosis/)
- [types of feedback](https://alternativeresolutions.net/tag/types-of-feedback/)
- [conflict resolutions](https://alternativeresolutions.net/tag/conflict-resolutions/)
- [collaoration](https://alternativeresolutions.net/tag/collaoration/)
- [bias](https://alternativeresolutions.net/tag/bias/)
- [remote work](https://alternativeresolutions.net/tag/remote-work/)
- [virtual work](https://alternativeresolutions.net/tag/virtual-work/)
- [self-improvement](https://alternativeresolutions.net/tag/self-improvement/)
- [emotional iq](https://alternativeresolutions.net/tag/emotional-iq/)
- [EI](https://alternativeresolutions.net/tag/ei/)
- [communicationi strategies](https://alternativeresolutions.net/tag/communicationi-strategies/)
- [conversation skills](https://alternativeresolutions.net/tag/conversation-skills/)
- [negative self-talk](https://alternativeresolutions.net/tag/negative-self-talk/)
- [listening tips](https://alternativeresolutions.net/tag/listening-tips/)
- [alternative resultions](https://alternativeresolutions.net/tag/alternative-resultions/)
- [Adam Grant](https://alternativeresolutions.net/tag/adam-grant/)
- [toxic positivity](https://alternativeresolutions.net/tag/toxic-positivity/)
- [mediators](https://alternativeresolutions.net/tag/mediators/)
- [boss conflict](https://alternativeresolutions.net/tag/boss-conflict/)
- [negotion](https://alternativeresolutions.net/tag/negotion/)
- [conflict causes](https://alternativeresolutions.net/tag/conflict-causes/)
- [conflict at work](https://alternativeresolutions.net/tag/conflict-at-work/)
- [neutral evaluation](https://alternativeresolutions.net/tag/neutral-evaluation/)
- [managing conflict](https://alternativeresolutions.net/tag/managing-conflict/)
- [conflict tactics](https://alternativeresolutions.net/tag/conflict-tactics/)
- [trust building](https://alternativeresolutions.net/tag/trust-building/)
- [power and conflict](https://alternativeresolutions.net/tag/power-and-conflict/)
- [types of power](https://alternativeresolutions.net/tag/types-of-power/)
- [management and conflict](https://alternativeresolutions.net/tag/management-and-conflict/)
- [power types](https://alternativeresolutions.net/tag/power-types/)
- [Conflict Resolution Day](https://alternativeresolutions.net/tag/conflict-resolution-day/)
- [Conflict Resolution Week](https://alternativeresolutions.net/tag/conflict-resolution-week/)
- [conflict resolutino](https://alternativeresolutions.net/tag/conflict-resolutino/)
- [2025 goals](https://alternativeresolutions.net/tag/2025-goals/)
- [New Year goals](https://alternativeresolutions.net/tag/new-year-goals/)
- [neutral evaluator](https://alternativeresolutions.net/tag/neutral-evaluator/)
- [emphatic listening](https://alternativeresolutions.net/tag/emphatic-listening/)
- [civility](https://alternativeresolutions.net/tag/civility/)
- [communication strategies](https://alternativeresolutions.net/tag/communication-strategies/)
- [mediation career](https://alternativeresolutions.net/tag/mediation-career/)
- [mediation practice](https://alternativeresolutions.net/tag/mediation-practice/)